Who we are

Harnessing Technology for a Smarter, Sustainable Future

Lumen is a technology-driven consultancy dedicated to empowering people, transforming businesses, and shaping a better future through innovation. We believe technology is more than just a tool—it’s a catalyst for meaningful change. By combining expertise in AI, data, and bespoke software development, we help organisations harness the power of intelligent solutions to drive efficiency, enhance decision-making, and create lasting impact. Our commitment to responsibility, inclusivity, and sustainability ensures that every solution we deliver not only meets business goals but also contributes to a more ethical and equitable digital world. At Lumen, we don’t just build technology—we build a future where it serves as a force for good.

Our values are the bedrock of who we are. They shape everything we do and how we do it, guiding our actions, decisions, and the way we connect with others. They’re what drive us to deliver exceptional service, chase our big ambitions, and create a workplace where everyone feels inspired and empowered to do their best work.

But here’s the thing—we don’t just talk about our values; we live them every single day. They’re the secret sauce to our culture, the glue that strengthens our relationships with clients and partners, and the reason Lumens continues to be a vibrant, purpose-driven organisation that’s all about making a real difference.

Customer First

Our customers are at the heart of everything we do. We listen with empathy, act in their best interest, and go the extra mile to deliver real value. Clear communication, keeping our promises, and tailoring solutions ensure we meet their unique needs and exceed expectations every time.

Team is Everything

We learn, grow, and succeed together. By trusting each other, collaborating with purpose, and celebrating our differences, we create a strong and supportive team. We lift each other up, embrace challenges, and turn mistakes into learning opportunities—because when we work as one, we all thrive.

Innovation

We stay curious, bold, and open to new ideas. Embracing change, challenging the status quo, and speaking up drive progress and creativity. By believing in ourselves and pushing boundaries, we create meaningful solutions that make a real impact.

Integrity

We do the right thing—always. Honesty, fairness, and respect guide our actions, ensuring everyone feels valued and heard. We champion diversity, use technology for good, and lead by example, building trust through accountability and ethical choices.

Continuous Learning

Curiosity drives growth, and every challenge is an opportunity to improve. By investing in our development, sharing knowledge, and staying ahead of new trends, we remain innovative, adaptable, and ready for the future.

Spread Good Vibes

Support each other, celebrate successes, and enjoy the journey. An open, inclusive, and caring environment brings out the best in everyone. By sharing, giving back, and lifting others up, we create a workplace where people thrive.

Lumens’ Commitment to Inclusion
At Lumens, we believe our success starts with people. We’re passionate about creating a workplace where everyone—no matter their background—feels valued, respected, and empowered to be their best selves. Inclusion isn’t just a buzzword for us; it’s at the core of who we are, shaping how we support our team, work with suppliers, and make decisions.

Our Promise to Diversity and Inclusion
We’re proud to nurture an environment where everyone can thrive, grow, and bring their unique perspectives to the table. For us, it’s all about fostering psychological safety, offering flexibility, and building a culture where everyone feels they truly belong. We want every individual to feel supported, included, and able to balance their work and personal lives in a way that works for them.

Diversity and inclusion are woven into everything we do—from how we hire and develop leaders to the policies we create and the way we do business. We’re not afraid to challenge the norm, try new approaches, and keep pushing to make sure our workplace reflects the vibrant communities we serve.

Our global inclusion network, powered by colleagues from all walks of life and backed by strong leadership, is at the heart of driving real change. Together, we’re working to make Lumens a place where everyone can thrive and feel proud to belong.

At Lumens, we’re passionate about doing business responsibly and sustainably, creating lasting value for our people, clients, suppliers, communities, and the planet. We’re here to guide our clients every step of the way on their ESG journey—whether it’s shaping strategies or putting plans into action—helping them tackle sustainability challenges with confidence and clarity.

As industry insiders, we bring a wealth of experience, regulatory know-how, and a practical approach to the table. We love helping businesses spot opportunities, understand what really matters in ESG, and find meaningful, strategic solutions to bridge the gaps.

We’re all about thinking ‘net positive’ and are proudly working towards becoming carbon neutral by 2030. But for us, it’s not just about cutting emissions—it’s about actively giving back to the environment, restoring and regenerating it, so we can leave the world better than we found it.

Empower. Transform. Innovate. Sustain.